Privacy & Cookie policy
Privacy Policy
BACKGROUND:
This policy explains the types of personal data we may collect when you interact with us and how we’ll store and handle that data. The policy applies as between you, the user of this website, and Leonie Thorne Skin Studio, the owner and provider of this website. This policy applies to our use of any and all data collected by us in relation to your use of the website and any services or systems therein.
1.0 Important information
1.1 Our website is not intended for children and we do not knowingly collect data relating to children.
1.2 This privacy policy supplements the other policies (including our terms of use) and is not intended to override them.
1.3 Leonie Thorne Skin Studio is the controller and responsible for your personal data (we, us or our).
1.4 It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
1.5 Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.
2.0 The data we collect about you
2.1 We may collect, use, store and transfer the following types of personal data about you:
Contact data - Billing address, delivery address, email address and telephone number.
Financial data - Bank account and payment card details.
Identity data - First name, maiden name, last name, username or similar identifier, title, date of birth and gender.
Marketing and communication data - Your preferences in receiving marketing from us and your communication preferences.
Profile data - Your username and password, purchase or orders made by you, preferences, feedback and survey responses.
Technical data - Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Transaction data - Details about payments to and from you and other details of products and services you have purchased from us.
2.2 We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
2.3 We do not collect any special categories of personal data.
2.4 If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into or perform the contract with you and we may have to cancel a product or service. We will notify you of this at the relevant time.
3.0 How personal data is collected
We collect personal data in the following ways:
Direct interactions
You may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing list, or otherwise correspond with us (by post, phone or email).
Automated technology
We automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies.
Publicly available sources
We may collect personal data from publicly available sources such as Companies House and the Electoral Register and credit reference agencies.
Third parties
We may receive personal data from: (a) analytics providers based outside the UK (such as Google); (b) advertising networks based inside or outside the UK; and (c) search information providers based inside or outside the UK; (d) our suppliers such as payment providers, delivery services, website support and maintenance providers.
4.0 How we use your personal data
4.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
4.2 To perform the contract we are to enter into or have entered into with you;
4.3 To comply with a legal obligation; and
4.4 Where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
4.5 The lawful basis upon which we may rely on to process your personal data are:
Consent - You have given your express consent for us to process your personal data for a specific purpose.
Contract - The processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
Legal obligation - The processing is necessary for us to comply with legal or regulatory obligations.
Legitimate interests - The processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.
The specific details of the processing activities we undertake with your personal data are:
to register you as a new customer
to process and deliver your orders and appointments, manage payments, fees and charges and debt recovery
to manage our relationship with you, notifying you about changes to our Terms or Privacy Policy and ask you to leave a review [or take a survey]
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising
to use data analytics to improve our website, products/services, marketing, customer relationships and experiences
to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers
4.6 We do generally only rely on consent as a legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
4.7 We may analyse your personal data to form a view on what products and/or services we think may be of interest to you. You will only receive marketing communications from us if you have requested information from us or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent, or if we have another basis to send you the marketing communications.
4.8 We will not share your personal data with third parties for their marketing purposes.
4.9 You can opt out of email marketing by clicking the unsubscribe button within the marketing email. You can also withdraw your consent to marketing at any time by contacting us in writing.
4.10 Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.
4.11 We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
4.12 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
4.13 We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
5.0 Disclosure of your personal data
5.1 We may have to share your personal data with third parties, such as service providers, professional advisors, HM Revenue & Customs, regulators and other authorities, and third parties whom we may choose to sell, transfer, or merge parts of our business or our assets.
5.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
6.0 International transfers
6.1 We may transfer the personal data that we collect from you to third party data processors outside the UK. If we do, we ensure a similar degree of protection is afforded to it.
6.2 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
6.3 We may transfer data to US based service providers under the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
7.0 Data security
7.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They can only process your personal data on our instructions and will be subject to a duty of confidentiality.
8.0 Data retention
8.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9.0 Your legal rights
9.1 You have certain rights in certain circumstances under data protection law. You have the right to access, rectify, erase, restrict or object to the processing of your personal information. You also have the right to data portability and the right to withdraw your consent at any time. If you would like to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us in writing using the contact information provided on our website.
9.2 You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.
9.3 We may request specific information from you to help us confirm your identity when you contact us and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
9.4 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to this policy
We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the policy on your first use of the website following the alterations.
Cookie Policy
What are cookies?
Our website uses cookies. Cookies are text files placed on your computer, phone or tablet to collect standard Internet log information and visitor behaviour information to help us improve your experience. When you visit our website, we may collect information from you automatically through cookies or similar technology.
There are two types of cookies.
Session cookies - these are temporary files that are deleted when you close your browser.
Persistent cookies - these are files that remain on your device after you’ve finished browsing so that your preferences are remembered the next time you visit the site. These remain on your device unless you manually delete them or your browser deletes them based on the duration period contained within the file.
How do we use cookies?
We use cookies in a range of ways to improve your experience on our website. These are either first-party cookies, that are put on your device directly by our website; or third-party cookies, that are placed on your device by a third party like an analytic system or advertiser.
Strictly necessary cookies - These cookies are essential for you to browse our website and use its features. This includes accessing secure areas of the site and allowing the web shop to hold your items in your cart while you are shopping online.
Functionality cookies - We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
Performance cookies - These cookies are used to improve website functions and collect information about how our site is used, such as which pages were visited and the number of visitors. None of this information can be used to identify you. It is all aggregated and, therefore, anonymised. This includes cookies from third-party analytics services.
Marketing cookies - These cookies track your visit to our website such as the pages you visited, allowing us to link to social media networks. These cookies can share that information with other organizations or advertisers. These are persistent cookies and from a third-party.
How to manage cookies
You can choose to enable or disable cookies in your web browser. By default, your browser will usually accept cookies, however this can be altered. For further details please consult the help menu in your browser. In some cases, should you choose to remove or disable cookies, certain website features may not function as a result.
For further information on controlling, understanding and deleting cookies, please visit www.allaboutcookies.org
Further enquiries
If you have any comments regarding this policy please direct them to leonie@leoniethorne.com
This policy was last updated on 28th February 2025.